Privacy Policy

1.Who we are

We are the team behind Memoro AI. For the purposes of the EU/UK General Data Protection Regulation (GDPR), we act as the data controller of your personal information.

For any privacy-related question or request, contact us at grainsmini@gmail.com. See Contact us for details.

2.Information we collect

2.1 Information you provide

• Account identifiers. When you sign in with your Google ID or Apple ID, we receive a unique account identifier and, depending on your settings, your name, email address, and profile photo. You may also set a custom display name and avatar in the App.
• Photos you choose. The images you select for restoration, colorization, enhancement, retouch, object removal, outfit change, or face swap.
• Support communications. The content of messages you send us, including feedback and support requests.

2.2 Information collected automatically

• Device & technical data. Device model, operating system and version, device language, region, app version, and unique mobile/app identifiers.
• Usage & interaction data. Features used, screens viewed, taps, generation events, session length, and similar in-app analytics events.
• Diagnostic data. Crash logs, performance data, latency, and error reports used to keep the App stable.
• Subscription data. Whether you have an active subscription, plan type, credit balance, and purchase status (payment is processed by Apple/Google — see §6).

3.How we use your information

We do not use your photos or face data to train, develop, or improve any AI model, and we do not sell your personal information.

4.Your photos & face data

Your photos are the heart of Memoro AI, and we treat them with special care.

4.1 How photos are processed

When you select a photo and tap Generate, the image is transmitted over an encrypted connection to our secure cloud, where a third-party AI processing service performs the requested transformation and returns a result. This cloud processing is required for the App's core features.

4.2 On-device face detection

Some features (AI Beauty, Magic Eraser, Outfit Change, and Face Swap) require detecting whether a photo contains a face. This face detection runs locally on your device using an embedded SDK. We do not create, store, or upload a separate facial-geometry or biometric template to our servers. Face detection is used only to validate that a photo is suitable for the selected feature; it is never used to identify or authenticate any individual.

4.3 No AI training on your photos

We never use the photos you upload, or the results we generate, to train or improve AI models — ours or any third party's.

4.4 No offline mode & no in-cloud history

5.Data retention & the 24-hour rule

When you delete your account, we erase your profile and credit balance and initiate deletion of associated personal data, except where we must retain limited records to meet legal, tax, or fraud-prevention obligations.

6.Third-party services & SDKs

We rely on a small number of trusted providers. They may process limited data on our behalf as data processors, or as independent controllers under their own policies.

7.How we share information

We do not sell your personal information. We share it only in these limited situations:

• Service providers (such as those listed in §6) who process data on our behalf under contractual confidentiality and security obligations.
• Legal & safety — when required by law, court order, or a valid request from public authorities, or to protect the rights, property, or safety of Memoro, our users, or the public.
• Corporate transactions — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
• With your consent — when you explicitly ask us to share information.

8.International data transfers

We and our service providers may process your information in countries other than your own, including the United States. Where we transfer personal data out of the EEA, the UK, or other regulated regions, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision. You may contact us for more information about these safeguards.

9.Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you and receive a copy;
• Rectify inaccurate or incomplete data;
• Erase your data (you can delete your account in the App at any time);
• Restrict or object to certain processing;
• Data portability — receive your data in a portable format;
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email us at grainsmini@gmail.com. We may need to verify your identity before responding. You will not be discriminated against for exercising your rights, and you may also lodge a complaint with your local data protection authority.

9.1 Notice for California residents (CCPA/CPRA)

In the past 12 months we may have collected identifiers, device/internet activity, commercial information (in-app purchases), and audio/visual information (the photos you upload). We do not "sell" or "share" your personal information for cross-context behavioral advertising, and we do not knowingly collect data from anyone under 16. You have the right to know, delete, and correct your information, and to be free from discrimination for exercising these rights.

10.Data security

We protect your information using industry-standard measures, including encryption in transit (TLS), access controls, and short cloud-retention windows (the 24-hour deletion described above). No method of transmission or storage is 100% secure, but we work continuously to safeguard your data and limit how long it exists on our systems.

11.Children's privacy

Memoro AI is intended for adults and is not directed to children under the age of 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will take reasonable steps to delete it and close any associated account.

12.Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice within the App (for example, a pop-up or push notification). Your continued use of the App after an update takes effect means you accept the revised policy.

13.Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: grainsmini@gmail.com